There's an irony involved in modernizing customer communication platforms: Handing off some interactions to AI requires ...

Zara Medical is a hybrid in-person/telemedicine practice offering primary and preventive care in 26 states. It took only a few years for the provider organization to expand its telehealth care into 26 ...

Those interested in hiring a virtual receptionist are now spoiled for choice, with another five offerings making news in the last few months. In June, UCaaS/CCaaS vendor Wildix launched its Wilma AI, ...

Leadsorbit.ai announced the launch of its AI Receptionist, an automated system designed to handle customer calls, mess ...

Wouldn’t it be fantastic if your business could be available 24/7 to answer customer inquiries? Imagine never missing a call and having every customer interaction handled with precision and care, no ...

In the first quarter of 2025, seven different UCaaS/CCaaS vendors including RingCentral, Zoom, Webex and Talkdesk released generative AI-powered virtual receptionists essentially eliminate the need ...

Marcus owns a plumbing company. Eight trucks on the road, three jobs booked back-to-back, and his phone lighting up every 20 minutes. He picked up what he could. The calls he missed? Most went to ...

Over 2,000 businesses now rely on RingCentral’s AI voice agent to automate inbound calls, boost engagement, transform cost centers into revenue drivers New features include Spanish language support, ...

Artificial intelligence has made steady progress across many professional fields, from content creation and research to data analysis and automated customer responses. Healthcare is now seeing a ...