Two years after it was it was acquire by Cisco, ThousandEyes’ intelligent network software is now at the heart of the networking giant’s strategy to predict and fix network problems before they cause ...
The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques. Some years ago when ...
Many school districts and policymakers are stepping up efforts to teach students the skills they need to be prepared for the jobs of the future. One big area of focus is STEM. Jobs in science, ...
Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I am continuing my ongoing coverage of ...
In coaching others, I often discuss problem-solving strategies to help individuals think creatively and consider many options when they are faced with challenging situations. Problem solving 1-2 ...
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