As a leader, you need to build the organization’s capacity to make decisions without relying on you—this starts with asking ...

As toddlers, the constant repetition of the question "Why?" marks the exuberance of curiosity, a trait that, over time, tends to wane in the face of weary parents providing half-hearted answers or ...

Business owners who are great problem solvers within any business are the best prepared to solve their customers’ needs effectively as well. In fact, every business is about solutions to customer ...

'If I have an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about the solution' (Albert Einstein) Are we sure we are working on the right problem? Are ...

For many business people, writing poses a challenge, especially when a problem-solution letter is at hand. It might help to think of the task you face as inherently optimistic. Not only are you ...

When a question comes up, you jump in. Leaders are supposed to have all the answers. When a situation is unclear, you jump in. Leaders are supposed provide clarity and focus. When you’re in charge and ...

These attempts would never solve my problem outright, but they might garner evidence toward an answer. My lack of programming expertise and resulting impatience slowed the process, making it an ...

Maggie thinks Dan is too dependent on pot and is worried. But when she brings this up with him, the conversation goes nowhere: "Not a big deal" or "Leave me alone" are his steady reactions. Bill will ...

"Judge a man by his questions rather than his answers," Voltaire wrote over 200 years ago. So true, especially early in the sales process, as you and your prospect get to know one another. That's when ...