TL;DR Introduction I first encountered the chatbot as a normal Eurostar customer while planning a trip. When it opened, it ...

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Eurostar’s shiny new AI chatbot was billed as a smarter way of helping customers. But the bot was shipped with old-fashioned ...

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AI agents are being sold as the solution for planning trips, answering business questions, and solving problems of all kinds, but getting them to work with tools and data outside their chat interfaces ...

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