Gift cards—once seen mostly as an afterthought gift—have become one of the holiday season’s more-popular presents. But many people don’t get maximum value from them. Consider Bankrate research that ...

Abstract: Because of COVID-19, businesses have had to change how they operate, like having people work from home or having fewer employees in the office. This “new normal” is sticking around for a ...

In an industry where first impressions matter and operational precision keeps customers coming back, how we train our newest team members can make or break service outcomes. Yet, too often onboarding ...