There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Employee Service is a comprehensive IT help ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact information relating to consumers who had contacted our customer service help ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. The AI customer support market ...

Getting assistance at big-box stores can sometimes feel like a waiting game—especially at home improvement retailers like Lowe’s. Featured Video There are ongoing complaints about understaffing. So, ...