In a negotiation, any shift in tone, body language, or words matters. Instead of assuming what it means, call it out with an observation and explore it. Trusting that instinct and checking it helps uncover what is really getting in the way. | Chris Voss
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In a negotiation, any shift in tone, body language, or words matters. Instead of assuming what it means, call it out with an observation and explore it. Trusting that instinct and checking it helps uncover what is really getting in the way. | Chris Voss
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